Support

How to get help with any TLC Designs app. No account required — just email us.

TLC Designs Support

Applies to: BP Simple, Alarm Ace, ScoreDeck, RecordLog, DriveLedger, AppLimit, and ConstructionPal.

Getting help

If you have a question, found a bug, or need help with one of our apps, email us:

• Email: support@tlcdesigns.com
• Response time: within 2 business days, usually faster

No account is needed to contact us. You can also use the in-app Support or Contact option if the app has one — it opens the same channel.

Before you contact us

The more you include, the faster we can help:

• Which app you're using (BP Simple, Alarm Ace, ScoreDeck, or RecordLog)
• Your device model and OS version (Settings → General → About)
• The app version (in the app's Settings → About, or the App Store listing)
• What you were trying to do
• What happened instead (a screenshot helps)
• For purchase issues: a copy of your App Store receipt (or the order number)

RecordLog users: a redacted diagnostics report is available in the app's Settings → Diagnostics. It includes build/device/OS, capability states, event counts, and error types — and deliberately excludes recording names, audio, transcript text, and file paths. Attaching it speeds up support without sending us your content.

RecordLog direct contact: recordlog@tlcdesigns.com · 206-949-4272

Common questions

Do I need an account?

No. No TLC Designs app has an account, a login, or a server.

I bought the app but it still shows locked / asks me to pay again. What do I do?

Use the Restore Purchase option in the app's Settings. If the purchase was made with the same store account (Apple ID), it restores immediately at no cost. If it does not restore, email us with your receipt and we'll help sort it out.

RecordLog note: RecordLog is a free App Store download. If you paid to unlock recording, Restore Purchases brings it back on any device using the same Apple ID.

Is my purchase shared with my family?

If Family Sharing is enabled for the purchase, family members can download the app and restore the unlock on their own devices with their own Apple ID.

Can I get a refund?

Purchases are handled by Apple, so refunds go through them:

• Apple (App Store): reportaproblem.apple.com

You can also email us and we'll point you to the right place.

Does the app need internet?

No. TLC Designs apps are local-first and work fully offline (airplane mode included). The only network interaction is the optional purchase and app updates.

RecordLog is local-first with two optional network features you control: a cloud archive destination you set up in the Files app, and an Apple-server transcription job you explicitly approve for a specific recording. Recording, playback, and on-device transcription never need a connection.

Is my data backed up?

Your app's local data is included in your device's standard platform backup (iCloud Backup on iOS) when backups are enabled. For moving data between devices, follow the app's Documentation page — several apps offer an export file you can move yourself.

RecordLog also offers an automatic archive to a cloud folder you choose, and its archives can be imported back into the app.

Is my recording safe if the app crashes or my phone locks?

RecordLog is built for this: active capture continues through screen lock and backgrounding, interrupted sessions are finalized rather than truncated, and recoverable audio is offered for recovery on next launch. See RecordLog Documentation.

Troubleshooting quick list

• App crashes on launch: update to the latest version, restart your device, and try again. If it persists, email us with your device model and OS version.
• Purchase won't restore: confirm you're on the same store account that made the purchase, then use Restore Purchase in Settings.
• Something looks wrong after an update: quit the app completely (swipe it away) and reopen it before contacting us.
• RecordLog won't start recording: check microphone permission in Settings → RecordLog, confirm the recording-responsibility acknowledgment was accepted, and check available storage.
• RecordLog transcription is unavailable: version 1 transcribes en-US English only and depends on Apple's on-device support for your OS and device. The app shows whether the Apple-server path is available and always asks before using it.
• RecordLog shows a cloud-only entry that won't play: use Restore; the provider file must be reachable.

Feedback and feature requests

TLC Designs apps are built from user feedback — every feature in them traces to something people asked for. If you have an idea, a frustration, or a "wouldn't it be nice," we read every message. Use the Feedback button at the top of any app page — one form that goes to the right channel (Contact, Feedback, or Feature request) for that app, no account needed. RecordLog also has it built in: Settings (or About) → Feedback opens the same form.

Per-app help

Each app has its own Documentation and FAQ pages, linked from the app's page on this site:

• BP Simple — blood pressure logging
• Alarm Ace — mission alarms
• ScoreDeck — live scoreboard
• RecordLog — iPhone voice recorder

TLC Designs — Scott Mashimo. Simple, honest apps. No subscriptions. No ads. No data capture without your permission.