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Troubleshooting

Quick fixes for the things that can go wrong — permission denied, blocking not holding, schedules not switching, trial and purchase questions.

Troubleshooting

  • Blocking isn't working at all — check the Screen Time permission first (iPhone Settings → Screen Time → AppLimit). Without the grant, iOS can't enforce anything and AppLimit is a timer and tracker only. Re-grant it in the app under Settings.

  • A rule worked yesterday but not today — open AppLimit once so it can reconcile state, then check the rule is still enabled on the home screen. If a schedule should be active, confirm its time window and days.

  • A schedule didn't switch — check the schedule's days: a weekday-only schedule does nothing on Saturday. Check the time window against your time zone, and confirm the schedule itself is enabled.

  • I can still open a blocked app — stopping a block is always allowed (that's by design — friction, not a lock). If you didn't stop it, check whether the rule or schedule covering right now actually includes that app.

  • Notifications aren't arriving — check iPhone Settings → Notifications → AppLimit. Threshold warnings need notification permission; blocking itself doesn't.

  • The widget shows old numbers — open the app once; widgets refresh on their own schedule after that.

  • Trial ended and I can't start a session — that's the paywall working as designed: new sessions, rules, schedules, and goals need the one-time unlock. Your history, stopping a block, and exporting still work without it.

  • Purchase didn't go through — check your App Store payment method, then try again. If you paid and the app doesn't know it, use Settings → Restore Purchases.

  • Restore Purchases found nothing — confirm you're signed in with the Apple ID that bought the unlock, then try again. Family members restore under their own Apple ID.

  • Anything else — send it through the AppLimit feedback page (or Settings → Feedback in the app), or email support@tlcdesigns.com with your iPhone model, iOS version, and what happened.

Still need help?