Troubleshooting

Fix the common issues yourself — entry errors, display surprises, purchase restore, storage, and when to send a diagnostics report.

Most ConstructionPal issues sort out in under a minute. Start here before contacting support.

Entry problems

"It won't accept my entry." The entry is invalid — a fraction with a zero denominator, a malformed decimal, mixed formats the parser can't resolve. Read the message: it names the problem. Fix that part and continue. See Calculator.
"The answer looks wrong." Check your smallest-fraction setting first — a 1/2″ step hides precision that a 1/32″ step shows. The stored value is exact; switch steps to see it sharpen. See Units & rounding.
"Metric and imperial mixed badly." Mixed expressions are supported, but each operand still needs a unit the app recognizes. Spell out ambiguous units (2 m, 6′ 3″) rather than bare numbers.

"Fraction and decimal disagree." They can't — both render from the same exact stored value. If they look off, you're reading the rounded display against a coarser fraction step. Drop to 1/32″ to confirm.
"Text is too small." The app follows your device text size up to the largest accessibility settings. Enlarge text in iOS Settings; ConstructionPal follows.
"Layout looks cramped." iPhone is portrait-first. On iPad, rotate or resize — the layout adapts.

"I bought it but it still asks me to unlock." Use Restore Purchase in Settings while signed in with the Apple ID that bought it. Still stuck? Check the Purchase & unlock page, then contact support with your App Store receipt.
"Family member can't use it." Family Sharing is enabled, but each member still needs to install the app under the family group. Have them restore purchase if prompted.
"I reinstalled — is my data gone?" App data is removed with the app unless your iCloud device backup restores it. Purchases are always restorable; measurements depend on your backup.

"The app is using space." Settings shows exactly how much the app's data uses. Years of history are small — text and numbers, not audio — but if you want it gone, delete old projects individually or use delete-all-data.

Force-quit and relaunch. Calculation state is saved as you go; relaunching loses nothing.
Restart the device if relaunch doesn't clear it.
Still broken? Send the diagnostics report from Settings through Feedback and describe what you were doing. The report contains no measurements — add anything relevant yourself.